FAQ
Terms & Conditions
The statements and descriptions contained in this website are strictly to be read and construed as general information for quick reference and illustration purposes only and shall not in any event to be treated as a binding contract in anyway whatsoever.
Viewers are advised to contact Nano Alkaline Specialist or its agents for further and better particulars of information on the products offered by us.
The descriptions contained herein are not intended to be complete descriptions of all terms, exclusions and conditions of the products available and shall be relied upon by any potential viewers as such.
Nano Alkaline Specialist shall not be responsible for any damages whatsoever arising out of, or related to the user of this website.
WARNING
Use of this computing service is governed by the Company's policy. Activities on this computer system are monitored and recorded. Unauthorised Access, Misuse and/or Abuse of computer information and facility are treated as serious violations which would be subjected to legal and/or disciplinary actions including termination of employment/contract.
The data that is acquired through this service may contain Privileged/Confidential information which is strictly for use by authorised party only.
Personal Data Protection Policy
The Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”), which regulates the processing of personal data in commercial transactions, applies to Nano Alkaline Specialist (hereinafter referred to as “NanoTec”, “our”, “us” or “we”). We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:
We may collect the following personal data about you:
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
How We Collect Your Personal Data
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):
You agree that we may use your personal data where permitted by applicable law and for the following purposes:
As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:
Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.
Your Rights to Access and Correct Your Personal Data
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via nanoalkalines@gmail.com .
How Long We Will Keep Your Personal Data
We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with NanoTec or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of NanoTec or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by NanoTec’s or its subsidiaries’s relevant policies.
How We Protect and Safeguard Your Personal Data
We endeavour to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
Transfer of Your Personal Data Outside Malaysia
Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
Your Consent
By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.
How to Pay by Jompay
Pay using JomPAY via your Current or Savings account from the list of participating banks in Malaysia using the following simple steps:-
1. For the list of participating banks, Please visit: http://jompay.com.my/making-a-payment.html#banks
2. To know more about JomPAY, Please visit: http://www.jompay.com.my/personal-faq.html
SHIPPING, CANCELLATION, AND REFUND POLICY
CANCELLATION PRIOR TO SHIPMENT
Purchasers are advised to contact a Nano Alkaline Specialist’s advisor. Once the cancellation request is received, a full refund will be initiated. We recommend submitting the cancellation request within 12 hours of placing your order to ensure it is processed before the goods are shipped.
RETURN POLICY
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Only items that have been purchased directly from Nano Alkaline Specialist can be eligible for a return.
Any Nano Alkaline Specialist product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
Goods are eligible for a return if the following are applied:
Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged:
The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Nano Alkaline Specialist product.
Returned items must meet the following requirements:
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
For Credit card refunds, the full amount will be refunded to the card-issuing bank after deducting any applicable interest.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at abcde@gmail.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via whatsapp .
Our Contact Details
If you have questions or comments about NanoTec’s administration of personal data, please contact us as below:
General line: (603) 5887 1365
Customer Service Care line: (6012) 365 3141
Email : nanoalkalines@gmail.com
Business address : No 14G , Jalan Puteri 2/5 , Bandar puteri , 47100 Puchong , Selangor .
The statements and descriptions contained in this website are strictly to be read and construed as general information for quick reference and illustration purposes only and shall not in any event to be treated as a binding contract in anyway whatsoever.
Viewers are advised to contact Nano Alkaline Specialist or its agents for further and better particulars of information on the products offered by us.
The descriptions contained herein are not intended to be complete descriptions of all terms, exclusions and conditions of the products available and shall be relied upon by any potential viewers as such.
Nano Alkaline Specialist shall not be responsible for any damages whatsoever arising out of, or related to the user of this website.
WARNING
Use of this computing service is governed by the Company's policy. Activities on this computer system are monitored and recorded. Unauthorised Access, Misuse and/or Abuse of computer information and facility are treated as serious violations which would be subjected to legal and/or disciplinary actions including termination of employment/contract.
The data that is acquired through this service may contain Privileged/Confidential information which is strictly for use by authorised party only.
Personal Data Protection Policy
The Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”), which regulates the processing of personal data in commercial transactions, applies to Nano Alkaline Specialist (hereinafter referred to as “NanoTec”, “our”, “us” or “we”). We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:
- the type of personal data we collect and how we collect it
- how we use your personal data
- the parties that we disclose the personal data to; and
- the choices we offer, including how to access and update your personal data.
We may collect the following personal data about you:
- personal information to establish your identity and background such as your full name, passport or identity card number, nationality and religion
- contact information such as billing address, premises address for electricity supply, telephone number, mobile phone number, fax number and email address
- payment information such as your debit or credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details
- sensitive information such as your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your particular needs
- recording of your image via CCTV cameras installed at our showroom, branches or premises
- recording of your photograph during any of our corporate events or third party open day
- recording of calls placed by you to our customer services
- function or post when you commence a business relationship with us
- resume or CVs when you apply job with us
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
How We Collect Your Personal Data
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):
- when you register for our services
- when you contact us in person, by a phone call, Whatsapp, SMS, over the counter or any other intermediaries (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
- when you participate in any surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party
- when you commence a business relationship with us (for example, as a service provider, or business partner)
- when you visit any of our showroom, branches or premises
- when you attend any of our corporate events or third party open day
- when you visit or browse our websites
- when you apply job with us
- when you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram
- when we collect information about you from third parties we dealt with or are connected with you (payment collector, housing developer, credit reporting agencies or financial institutions)
- from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.
You agree that we may use your personal data where permitted by applicable law and for the following purposes:
- to verify your identity
- to manage and maintain your account or contract with us
- to notify you about benefits and changes to the services
- to provide and improve our services to you including fulfilling audit requirements, billing for services, and facilitating payments
- to carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us
- to protect or enforce our rights to recover any debt owing to us
- to compile information for analysis and in reports for relevant regulatory authorities
- to transfer or assign our rights, interests and obligations under any of your agreements with us
- to update, consolidate and improve the accuracy of our records
- to administer competitions, contests, offers, or promotions
- to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual
- to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
- to assess financial and insurance risks
- to conduct surveys, questionnaire, and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes
- to engage in business transactions in respect of services to be offered and provided to you
- to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us
- for internal management of the services being provided to you
- to maintain records required for security, claims or other legal purposes
- to provide training for our staff
- to conduct marketing and information technology activities (for example, market research)
- to persons who have been identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry
- to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
- for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:
- federal or state government;
- law enforcement agencies;
- government agencies;
- our regulator;
- companies or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
- our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
- other parties in respect of whom you have given your express or implied consent
- any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
- authorised agents, contractors and third party service providers who provide services to NanoTec for any of the purposes contemplated at above;
- external professional advisors and auditors; and/or
- governmental departments and authorities.
Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.
Your Rights to Access and Correct Your Personal Data
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via nanoalkalines@gmail.com .
How Long We Will Keep Your Personal Data
We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with NanoTec or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of NanoTec or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by NanoTec’s or its subsidiaries’s relevant policies.
How We Protect and Safeguard Your Personal Data
We endeavour to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
Transfer of Your Personal Data Outside Malaysia
Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
Your Consent
By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.
How to Pay by Jompay
Pay using JomPAY via your Current or Savings account from the list of participating banks in Malaysia using the following simple steps:-
| Step 1 |
Look for the JomPAY logo, Biller Code, Invoice Number and Customer Account on your Bills or Invoices |
| Step 2 | Logon to Internet or Mobile Banking and look for JomPAY |
| Step 3 | Enter 96594 in the Biller Code field |
| Step 4 | Enter your Invoice Number in Ref-1 field |
| Step 5 | Enter your Customer Account in Ref-2 field. You may save the JomPAY Biller as your ‘favourite’ Biller. |
| Step 6 | Enter the payment details and confirm payment |
| Step 7 | Receipt will be generated for every successful transaction. Save or Print out the receipt for your future reference. |
1. For the list of participating banks, Please visit: http://jompay.com.my/making-a-payment.html#banks
2. To know more about JomPAY, Please visit: http://www.jompay.com.my/personal-faq.html
SHIPPING, CANCELLATION, AND REFUND POLICY
CANCELLATION PRIOR TO SHIPMENT
Purchasers are advised to contact a Nano Alkaline Specialist’s advisor. Once the cancellation request is received, a full refund will be initiated. We recommend submitting the cancellation request within 12 hours of placing your order to ensure it is processed before the goods are shipped.
RETURN POLICY
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Only items that have been purchased directly from Nano Alkaline Specialist can be eligible for a return.
Any Nano Alkaline Specialist product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
Goods are eligible for a return if the following are applied:
Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged:
The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Nano Alkaline Specialist product.
Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
For Credit card refunds, the full amount will be refunded to the card-issuing bank after deducting any applicable interest.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at abcde@gmail.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via whatsapp .
Our Contact Details
If you have questions or comments about NanoTec’s administration of personal data, please contact us as below:
General line: (603) 5887 1365
Customer Service Care line: (6012) 365 3141
Email : nanoalkalines@gmail.com
Business address : No 14G , Jalan Puteri 2/5 , Bandar puteri , 47100 Puchong , Selangor .
